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Banking That Follows Your Phone

Your money moves through the rails you already keep on your phone — bKash, Nagad, Rocket, plus Upay and Bank Transfer — from a single deposit screen inside your account wallet.

bKashNagadRocketUpayBank Transfer
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newpuck Banking That Follows Your Phone
PAYMENT RAILS

Five Local Rails, One Wallet

Five rails sit under the deposit button in your newpuck wallet, all local: bKash, Nagad, Rocket, Upay and Bank Transfer. Each one carries its own reference number, so a Rocket transfer never gets mixed up with a Nagad deposit in your history. Pick the rail that already holds your money and the screen does the rest. The same list appears on the withdrawal side, minus anything your account is not verified for yet.

bKash The rail you likely already have on your phone for shopping and remittances. Enter the amount, confirm in the bKash app with your PIN, then paste the transaction ID back on the deposit screen.
Nagad Works the same way as bKash, for deposits and payouts both. Use the Nagad number registered under your own name, since withdrawals are matched against the name we verified on your account.
Rocket Handy when your salary or savings sit with Rocket. The screen issues a reference for each request, so two transfers landing on the same day never blur into one line.
Upay The quieter option on the same list. Choose Upay at deposit or withdrawal and approve the request inside the Upay app the way you would a bill payment; the reference ties it to your account.
Bank Transfer For bigger amounts, or if you would rather keep the money in your bank. Use the account registered in your own name, because payouts return to that same account once the name check clears.
newpuck Verify Your newpuck Account in One Sitting

Verify Your newpuck Account in One Sitting

Verification is a one-time check that protects your balance. We ask for a photo of your national ID or passport, a selfie holding that same document, and a name that reads exactly the same as the one on your bKash, Nagad, Rocket or bank account. That match is what lets us release a withdrawal to the right person and refuse anyone else.

Send the images through the verification screen on your phone, in daylight, with all four corners in frame. Once it clears, you are done.

  • Photograph your ID — National ID or passport, all four corners in frame, taken in daylight. Blur and glare are the two things that send a document back.
  • Add a selfie with the document — Hold the ID next to your face and take the shot inside the verification screen. We use it to confirm the person matches the document.
  • Match the name — The name on your ID should read the same as the name on your payment account. A short form against a full name is the usual snag.
  • Wait for the confirmation — We message you once the check clears and the mark on your account changes. After that we do not ask for the same documents again.
newpuck Add Money From bKash, Nagad or Rocket

Add Money From bKash, Nagad or Rocket

Every deposit lands in one account wallet, and the money comes from rails you already keep on your phone: bKash, Nagad, Rocket, Upay or Bank Transfer. The screen shows the number to send to and a reference for that request, so use what it gives you rather than a number saved from an old chat. You approve the transfer inside your own

wallet app with your PIN. If it sits unconfirmed, the transaction ID from your wallet message is all we need to trace it.

  • Open the deposit screen — Sign in on your phone and tap Deposit. Your account number and a reference for this request appear together, so nothing has to be typed by hand.
  • Choose your rail — Pick bKash, Nagad, Rocket, Upay or Bank Transfer. Each keeps its own reference, which is how two transfers on the same day stay apart in your history.
  • Approve it in your wallet app — Send the amount from your own wallet or bank app and confirm with your PIN. The reference from the deposit screen goes in the remark field.
  • Check your balance — Come back to the wallet screen and the amount shows against your balance. If it has not appeared, the transaction ID from your wallet message lets us trace it.
newpuck Take Your Balance Back to Your Wallet

Take Your Balance Back to Your Wallet

Withdrawals go back the way they came. If you put money in with Nagad, the payout leaves to the Nagad wallet in your name; a bank transfer returns to the account you registered. Open the withdrawal screen, pick the rail, type the amount and read the wallet number twice, because one wrong digit sends the money to a stranger. Anything not verified

yet goes through a name check first, so keep your ID details consistent. The request stays on that screen with its status until we mark it paid.

  • Pick the rail that matches — Withdraw lists bKash, Nagad, Rocket, Upay and Bank Transfer. Use the wallet or bank account registered in your own name, not a relative's.
  • Enter the amount and check the number — Type the figure, then read the wallet number twice. A single wrong digit sends the payout to someone else and it comes back to us.
  • Clear the name check — If your ID is not on file yet, the screen asks for it here. We compare the document name with the name on the wallet before releasing anything.
  • Follow the status line — The request sits in your withdrawal list with a status until we mark it paid. Open the same screen any time to see where it stands.

Banking Questions, Answered Plainly

Most banking questions come down to three things: which rail you used, what name sits on it, and whether we have verified you yet. The answers below cover each of those, from the smallest allowed deposit to a transfer that has not landed. Read the one that fits your case, and if it is something else entirely, our support team picks it up from inside the app.

bKash, Nagad, Rocket, Upay and Bank Transfer. All five appear on the deposit screen with their own reference, and the same list returns your money on the withdrawal side.

The minimum sits next to each rail on the deposit screen and it differs between bKash, Nagad, Rocket, Upay and Bank Transfer. Read it before you confirm so the transfer is not sent back.

Open your bKash message, copy the transaction ID and send it to us through support. We match it against the pending reference on your account and tell you what happened.

Usually a name mismatch. The wallet or bank account must carry the same name as your ID. Correct the detail on the withdrawal screen or send the right document and we release the request.

A national ID or passport photo, plus a selfie holding that same document. Both go through the verification screen on your phone, where we compare the name with your payment account.

Yes. One account wallet covers slots, live tables and cricket markets, with BPL matches, IPL and international fixtures sitting in the sportsbook beside the games. Switch between them without moving money.
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Newpuck Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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