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What You Agree To When You Use newpuck

These terms set out the rules that apply to your account, your deposits through bKash, Nagad or Rocket, and how we handle the relationship between you and this platform.

Applies to all account holdersCovers bKash, Nagad and Rocket transactionsEligibility subject to local law and regionUpdated terms take effect on publicationContact support if anything is unclear
newpuck What You Agree To When You Use newpuck
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms raises a question about your account, a recent bKash or Nagad transaction, or your eligibility in your region, you can reach our team through the channels below. We aim to respond clearly and without jargon — bring the specific clause or transaction reference and we can move faster.

Live Chat Open the chat widget from any page on newpuck. Available for account, payment and terms queries; have your account ID ready to speed things up.
Email Support Send a detailed message to our support address for written confirmation of how a specific clause applies to your account or your bKash wallet setup.
Account Help Centre The Help Centre on newpuck covers common terms questions — payment holds, account restrictions and eligibility — before you need to contact the team directly.
HOW WE HANDLE YOUR ACCOUNT

Our Commitments Under These Terms

These four points explain how newpuck applies its terms in practice — what we do with your account data, how payment verification works, and what you can ask us to change. Specifics matter here; vague promises are not useful to anyone.

Payment Verification

Every bKash, Nagad and Rocket transaction is matched against your registered account number before funds move. Mismatches are held and flagged to you within your account notification feed.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately so we can freeze activity and investigate.

Data Retention

We retain your account and transaction records for the period required under applicable law. You can request a summary of the data we hold by contacting support with your account ID.

Requesting Changes

If you believe a term has been applied incorrectly to your account, raise it through live chat or email with the relevant transaction date. We review each case and respond with a written outcome.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the terms work. If your question is not covered here, live chat is the quickest route to a clear answer.

Yes. The same terms cover all supported payment methods including bKash, Nagad and Rocket. The deposit process and transaction rules are consistent regardless of which wallet you use.

Revised terms apply from the moment they are published on this page. Continuing to use your account after that point means you have accepted the updated version. We flag material changes through your account notification.

Access depends on your local law and the eligible regions where newpuck operates. If you are uncertain about whether access is permitted where you are, check your local legal position before proceeding.

Contact our support team by email or live chat with your account ID. We will compile a summary of your account and transaction records and send it within a reasonable period.

Raise it with our team through live chat or email. Include the relevant date and transaction reference. We review every dispute individually and confirm the outcome in writing.

The core account terms are the same across all categories. Specific rules around market settlement for cricket or other sports are detailed in the sports section of the terms, which forms part of this agreement.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.